Support

1. Shipping & Returns

- Parcel return address:
We do not accept parcels returned to us which do not contain the correct address details and a senders name and address on the outside of the parcel.

- Returns & refunds:
If you are not happy with the product you may return it back to us for a full refund on the price of the product. This must be done within 15 days of the purchase arriving and the product must be in new condition with original packaging and all included accessories.

All faulty items must be sent back for replacement. We do not, under any circumstance, warrant crash damage or items which have been modified. This includes cutting or opening of a product.

The warranty period for Lithium Polymer Batteries is 30 days unless otherwise stated.

BESC and electronic components are tested for correct polarity and voltage use prior to being replaced.

We replace all faulty items with new products. RcHobbyAddict.com® accepts no responsibility for the improper installation and use of purchased products.

Products MUST be returned to us for replacement. No matter the cost or state of the product. Shipping fees are non-refundable.

2. Conditions of Use

rchobbyaddict.com® is not responsible for typographical errors. rchobbyaddict.com® reserves the right to cancel any order you have placed if there was a typographical error on the rchobbyaddict.com® Store concerning the pricing or availability of any item you ordered when you placed the order. rchobbyaddict.com® reserves the right to change the terms and conditions of sale at the rchobbyaddict.com® Store at any time. rchobbyaddict.com® may make changes to any products or services offered at the rchobbyaddict.com® Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the rchobbyaddict.com® Store with respect to products and services may be out of date, and rchobbyaddict.com® makes no commitment to update the information provided at the rchobbyaddict.com® Store with respect to such products and services. rchobbyaddict.com® reserves the right to do any of the following, at any time, without notice:
1. To modify, suspend or terminate operation of or access to the rchobbyaddict.com® Store, or to any portion of the rchobbyaddict.com® Store, for any reason;
2. To modify or change the rchobbyaddict.com® Store, or any portion of the rchobbyaddict.com® Store, and any applicable policies or terms;
3. To interrupt the operation of the rchobbyaddict.com® Store, or any portion of the rchobbyaddict.com® Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

No rchobbyaddict.com® employee or agent has the authority to vary any of the rchobbyaddict.com® Store's policies or the terms and conditions governing any sale. If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect. rchobbyaddict.com®'s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by rchobbyaddict.com® of any provision or any right it has to enforce these policies, nor shall any course of conduct between rchobbyaddict.com® and you or any other party be deemed to modify any provision of these policies. These policies shall not be interpreted or construed to confer any rights or remedies on any third parties. The rchobbyaddict.com® Store provides access to rchobbyaddict.com® international data and, therefore, may contain references or cross references to rchobbyaddict.com® products, programs and services that are not announced in your country. Such reference does not imply that rchobbyaddict.com® in your country intends to announce such products, programs or services.
If you are still having problems, please contact us via email at rchobbyaddict@yahoo.com

Product Pricing: All prices are subject to change without notice. Product Specifications: All product descriptions and specifications are subject to change without notice.

Privacy Policy

- Introduction:
RcHobbyAddict is committed to respecting the privacy rights of its customers, visitors, and other users of the Company Website (“the Site”) at http://www.rchobbyaddict.com and the services provided through the Site (the “Services”).  We created this Website Privacy Policy (“Privacy Policy”) to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices and the protection of privacy.  This Privacy Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy.

BY USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY.  IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE SITE.

- TYPES OF INFORMATION COLLECTED:

> TRAFFIC DATA COLLECTED-  We automatically track and collect the following categories of information when you visit our Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively “Traffic Data”).  Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site.

We also may use small pieces of information that a website sends to your computer’s hard drive while you are viewing the site (“cookies”) to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, and/or to store your password so you do not have to re-enter it each time you visit the Site.  We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them).  Persistent cookies can be removed by following your browser help file directions.  If you choose to disable cookies, some areas of the Site may not work properly or at all.

> PERSONAL INFORMATION COLLECTED- In order for you to access certain services and to purchase items and products that we offer via the Site, we may require you to provide us with certain information that personally identifies you (“Personal Information”).  Personal Information includes the following categories of information: (1) Contact Data (such as your name, mailing address, and e-mail address). If you communicate with us via e-mail, or otherwise complete online forms, surveys, or product reviews, any information provided in such communication may be collected as Personal Information.

We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified in Section 3, below.  We will not use your information in a manner different than the purpose for which it is collected, without obtaining your consent prior to such use.

> POSTING-We store and may publicly display the information that you submit or post to the Site for public display, such as product reviews.

> ENFORCEMENT-We may use the information we collect in connection with your use of the Site or Services in order to investigate, enforce, and apply our Terms of Use and Privacy Policy.

- USES OF INFORMATION COLLECTED

> COMPANY USE OF INFORMATION- We use Contact Data to send you information about our company or our products or services, or promotional material from some of our partners, or to contact you when necessary.  We use your Financial Data to bill you for items and products.

> SHARING OF PERSONAL INFORMATION- We share certain categories of information we collect from you in the ways described in this Privacy Policy.  We share Contact Data with other companies who may want to send you information about their products or services, unless you have specifically requested that we not share Contact Data with such companies.  We also share Contact Data and Financial Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the Site.  Those business partners have all agreed to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your Contact Data and other Personal Information to carry out their specific business obligations to Company.

If you do not want us to share your Contact Data with third parties unrelated to the performance of our core services and Site operation, please email us at rchobbyaddict@yahoo.com

- CONFIDENTIALITY AND SECURITY OF PERSONAL INFORMATION:

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; or (c) enforce our Terms of Use.  Your Personal Information is stored on secure servers that are not accessible by third parties.  We provide you with the capability to transmit you Personal Information via secured and encrypted channels if you use a similarly equipped web browser.

Furthermore, your account is password protected.  We limit the access to your Personal Information to those employees and contractors who need access to perform their job function.  If you have any questions about the security on the Site, please contact us at cs@rchobbyaddict.com.  Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that your Personal Information will never be disclosed in a manner that is inconsistent with this Privacy Policy.  YOU HEREBY ACKNOWLEDGE THAT RC HOBBY ADDICT IS NOT RESPONSIBLE FOR ANY SUCH INADVERTENT DISCLOSURES OR ANY INTERCEPTED INFORMATION SENT VIA THE INTERNET, AND YOU HEREBY RELEASE US FROM ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE USE OF INTERCEPTED INFORMATION IN ANY UNAUTHORIZED MANNER.

- USER ABILITY TO ACCESS, UPDATE, AND CORRECT PERSONAL INFORMATION

We maintain a procedure in order to help you confirm that your Personal Information remains correct and up-to-date.  At any time, you may visit your account information at the “My Account” web pageon the Site.  Through your “My Account” web page you may review and update your Personal Information that we have already collected.

- OTHER PERSON’S INFORMATION

If you provide us with another person’s e-mail address so we may invite that person to create an account on the Site, we will use this information only to contact that person about the invitation.  By providing us with another person’s e-mail address, you represent to us that you have obtained the consent of that person regarding the disclosure of their Personal Information to us.  All invitees are provided with the option not to receive further invitations.

- LOST OR STOLEN INFORMATION:

You must promptly notify us if your credit card or password is lost, stolen, or otherwise used without permission.  In such an event, we will remove that credit card number or password from your account and update our records accordingly.

- PUBLIC INFORMATION:

The Site contains links to other websites.  We are not responsible for the privacy practices or the content of such websites.  We also may make chat rooms, forums, message boards, product review boards, and news groups available to you.  Please understand that any information that is disclosed in these areas becomes public information.  We have no control over its use and you should exercise caution when deciding to disclose your Personal Information.

- METHOD OF CONTACT:

If you have a question or concern regarding this Privacy Policy, believe that this Privacy Policy has been violated, you may e-mail RC Hobby Addict at cs@rchobbyaddict.com

In your correspondence, please describe your question, concern, or complaint in as much detail as possible.  We will investigate and respond to you promptly.

- LINKS:

The Site may contain links to third party websites with which we have no affiliation.  Except as set forth above, we do not share your Personal Information with those third parties, and are not responsible for their privacy practices.  We suggest you read the privacy policies on all such third party websites.

- UPDATES AND CHANGES TO PRIVACY POLICY:

We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Site and without any other notice to you.  Any such change, update, or modification will be effective immediately upon posting on the Site.

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